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Refund and cancellation policy

We want every client to stay because the work is good, not because they are locked in. This page explains how cancellation and refunds work. Your written quote can set different terms for your project, and if it does, the quote applies.

Last updated: 12 November 2026

If you cancel before work starts

If you cancel before we have started work on your project, we refund the full advance.

Monthly services

SEO, social media management, Google Ads management and other monthly services are billed at the start of each month.

  • You can stop at any time by telling us in writing (email or WhatsApp) before your next billing date.
  • The month already started is not refunded, because the work for it is already planned and under way.
  • We hand over your reports, files and account access when the service ends.

One-time projects

For websites, logos, design, content and other one-time projects:

  • If you cancel during the project, we charge for the work completed up to that date and refund any advance left over.
  • Once a deliverable is approved by you or the project is completed and handed over, the fee for it is not refundable.
  • If we cannot deliver what was agreed, we will either fix it at no extra cost or refund the part of the fee that covers it.

Costs paid to others

  • Ad budgets go directly from your account to Google, Meta or other platforms. Any refund of ad spend follows that platform's own policy.
  • Domains, hosting, paid themes, plugins, stock images and other third-party purchases made for you cannot be refunded once bought.

How to ask for a refund

Email info@dotcreative.in or WhatsApp +91 79803 58244 with your name, the service and the reason. We reply within 3 working days, and approved refunds are paid back to the original payment method.