Privacy policy

Who we are

This website is run by DotCreative, 43B, Nandram Sen Street, Kolkata 700005, West Bengal. Email info@dotcreative.in, phone +91 79803 58244. We are responsible for the personal data described here.

What we collect

Only what you give us, plus basic technical data every website receives.

• Enquiry and audit forms: your name, phone number, email, website address, the service you are interested in, your message and the page you sent it from.
• Newsletter: your email address, only if you subscribe.
• Calls, WhatsApp and email: whatever you choose to share when you contact us.
• Technical data: your IP address, browser and device type in our server logs, used for security and to stop spam.
• Usage data: pages visited, time on the site and approximate location (city level), through Google Analytics.
• How pages are used: clicks, scrolling and mouse movement, through Microsoft Clarity, so we can see which parts of a page are confusing.
• Blog view counts are simple counters and are not linked to you.

Why we use it

• To reply to your enquiry, prepare a quote or a free audit and follow up on it.
• To send the newsletter you asked for. Every email has a way to unsubscribe.
• To understand which pages help visitors, so we can improve the website.
• To keep the website secure and block spam and abuse.
• To meet legal, tax and accounting duties once you become a client.

Your consent

When you submit a form or contact us, you agree to us using your details for the purpose you contacted us for, as allowed by the Digital Personal Data Protection Act, 2023. You can withdraw that consent at any time by writing to info@dotcreative.in. Withdrawing does not affect anything we did with your data before you asked.

Who we share it with

We do not sell or rent your personal data. We share it only with services we use to run the business, and only as much as they need:

• Hostinger, which hosts this website and its database.
• Google, for Analytics and Tag Manager, Google Maps on the contact page and YouTube videos in some articles. YouTube videos load in privacy-enhanced mode.
• Microsoft, for Clarity, which shows us how visitors use our pages.
• WhatsApp (Meta), if you choose to message us there.
• Government or legal authorities, when the law requires it.

Cookies

The website itself does not use advertising cookies. Google Analytics and Microsoft Clarity set cookies to count visits and understand how pages are used. Embedded Google Maps and YouTube can set their own cookies when you use them. You can block or delete cookies in your browser settings; the website still works without them.

How long we keep it

Enquiries are kept for as long as we need them to reply to you and keep normal business records, then deleted. Newsletter addresses are kept until you unsubscribe. Client records are kept for as long as Indian tax and accounting law requires.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or stop using it. Write to info@dotcreative.in from the email or phone number you used with us so we can confirm it is you. We reply as soon as we can.

Grievances

If you are unhappy with how we handled your data, contact us first at info@dotcreative.in and we will try to fix it. You also have the right to complain to the Data Protection Board of India.

Keeping data safe

The website runs over HTTPS, access to our systems is limited to our team and protected by passwords, and form data is checked before it is stored. No system is perfectly secure, so please do not send passwords, card numbers or other sensitive details through the website forms.

Children

Our services are for businesses. This website is not meant for anyone under 18, and we do not knowingly collect data from children.

Changes to this policy

If we change how we use personal data, we will update this page and the date below.